AI Receptionist for Dental Office and Clinic Teams That Picks Up Every Call

Your front desk can’t answer the phone while it is checking in a patient. zentroStack is an AI receptionist for dental office and medical practice teams: it answers every call 24/7, takes appointment requests and general questions, and saves them in your CRM for your team to follow up.

Example call summary

The problem

Busy Front Desks Miss Patient Calls

Reception is busiest when the phones ring most: first thing in the morning, at lunch and while patients check in and out. Calls go to voicemail, and a new patient looking for a dentist or a doctor may simply call the next practice.

An AI receptionist for dental office teams answers those calls straight away, takes the caller’s details and request, and leaves your team free for the patients in front of them.

Typical calls

The Calls a Dental Front Desk Gets

Most calls to a dental office are routine requests. Here is what an AI receptionist for dental office teams does with each one.

The caller says	What the AI does
“Are you taking new patients?”	Answers from your knowledge base and takes the caller’s name, number and preferred day for a callback.
“Which insurance plans do you accept?”	Reads out the list of plans you add. It does not take policy numbers or insurance details.
“Do you have any same-day appointments?”	Takes a name and number for your team to call back, and reads your after-hours instruction if the office is closed. It does not judge how urgent a case is.
“I need to move my appointment”	Saves the message for your team, who change it in your own system.
“What are your hours on Saturday?”	Answers from your knowledge base.
“Where do I park?”	Answers from your knowledge base, for example your parking and access notes.

The AI answers only from the practice information you write. Keep medical details out of it, and add a line asking callers not to share them.

Features

What the AI Does With a Patient Call

Answers every call 24/7

The AI picks up during busy hours, lunch breaks, evenings and weekends.

Takes appointment requests

It takes the caller's name, number and what they are calling about, so your team can call back and book.

Answers general questions

Opening hours, location, parking and services, answered from the information you add.

Saves every request

Each call is saved in zentroCRM with a written transcript for your team to follow up.

Online booking page

Patients can pick a free slot on your booking page, and a booked slot disappears straight away.

Replies on WhatsApp and Instagram

zentroMSG answers WhatsApp, Instagram and Messenger messages and can send your booking link.

What Is an AI Receptionist for Dental Office Teams?

An AI receptionist for dental office and medical practice teams is software that answers your phone with a natural voice, replies to general questions from your practice information, takes the caller’s details and passes the request to your team. It keeps working when the front desk is busy, at lunch, after hours and at weekends.

Is it safe to use for patient calls?

Use it for appointment requests and general questions only. zentroStack is not HIPAA compliant and does not offer a Business Associate Agreement (BAA), so it is not built for medical records, test results or clinical questions. Add a line to your knowledge base asking callers not to share medical details, and that callers with an emergency should hang up and call 911. The US Department of Health and Human Services explains when a practice needs a BAA on its covered entities and business associates page.

How it works

Set Up the AI for Your Front Desk in 3 Steps

Add your practice information

Add opening hours, services, location and the questions patients ask most to the knowledge base. Keep medical details out.

Get your number

Every plan includes your own US phone number. You can also forward your current line to it.

Call patients back

Every request lands in your CRM. Call back to book, or send your booking link.

Comparison

A New Patient Calls at 7:30am: AI Receptionist vs Voicemail

Need

Voicemail

zentroStack

A call while reception is busy

Caller leaves a message, or hangs up

The AI answers and takes the request

After-hours calls

Wait until the morning

Answered 24/7 and saved as a lead

Common questions

Not answered

Answered from your practice information

Booking

You call back to agree a time

Patient can pick a slot on your booking page

PRICING

AI Receptionist Pricing for Dental and Medical Practices

Every plan includes the AI receptionist, your own US phone number, zentroCRM, the WhatsApp chatbot, online booking, and quotes and invoices. Start free for 60 days, then pick the minutes you need.

Free

Try it on your own number before you choose a plan.

Free

for 60 days · no card needed

NO CARD NEEDED

Lite

For a light flow of calls.

$32

$40 per month, billed $384 a year

YOU SAVE $96 A YEAR

Plus

For steady calls every day.

$50

$63 per month, billed $600 a year

YOU SAVE $156 A YEAR

Prime

For a busy phone line.

$95

$119 per month, billed $1,140 a year

YOU SAVE $288 A YEAR

Elite

For high call volume.

$180

$225 per month, billed $2,160 a year

YOU SAVE $540 A YEAR

Max

For the busiest phone lines.

$330

$413 per month, billed $3,960 a year

YOU SAVE $996 A YEAR

Free

Try it on your own number before you choose a plan.

Free

for 60 days · no card needed

NO CARD NEEDED

Lite

For a light flow of calls.

$40

per month, billed monthly · 100 minutes

SAVE $96 WITH YEARLY

Plus

For steady calls every day.

$63

per month, billed monthly · 150 minutes

SAVE $156 WITH YEARLY

Prime

For a busy phone line.

$119

per month, billed monthly · 300 minutes

SAVE $288 WITH YEARLY

Elite

For high call volume.

$225

per month, billed monthly · 600 minutes

SAVE $540 WITH YEARLY

Max

For the busiest phone lines.

$413

per month, billed monthly · 1,200 minutes

SAVE $996 WITH YEARLY

Each call is rounded up to the next minute. Extra minutes on monthly plans cost $0.25 each. The free trial stops at 60 minutes or after 60 days. Not sure which plan? Talk to us.

Example

Example Call: A New Patient Before Reception Opens

This is an example of how a call can go, written to show the steps. It is not a recording of a real customer.

AI: Thanks for calling Riverside Dental. Please don’t share medical details on this call. How can I help?

Caller: Hi, I’ve just moved to the area. Are you taking new patients?

AI: Yes, we are. Our front desk opens at 8am. Can I take your name and the best number to call you back on?

Caller: James, 555 0167.

AI: Thanks, James. Which day suits you best for a first appointment?

Caller: Any weekday morning.

AI: Got it. I’ve passed this to the team and they’ll call you back to book. You can also pick a time on our website.

The request is saved in zentroCRM with James’s name, number, preferred time and the transcript. When the team arrives at 8am, they call him back and book the appointment in your own system, or send your booking link on WhatsApp Business.

Medical practices use it the same way for new-patient enquiries, opening hours and general questions.

Honest limits

When a Dental Practice Needs More Than zentroStack

zentroStack is not HIPAA compliant and does not offer a Business Associate Agreement. Do not use it to collect or store medical records, symptoms, test results or insurance details. If your practice needs a HIPAA-covered answering service, choose a provider that signs a BAA, as the HHS guidance on business associates explains.

It does not connect to dental or medical practice management systems, and the AI does not book appointments during the call yet. Your team books from the request, or the patient uses your booking page. It does not give medical advice or triage patients. Phone numbers are US numbers.

Works together

The Apps Behind It

The AI receptionist for dental office and medical practice teams is zentroVoice. It works with the rest of zentroStack in the same account:

zentroVoice

zentroMSG

Quotes, e-sign and invoicing

FAQ

Questions Dental and Medical Practices Ask

What does an AI receptionist for dental office teams do?

It answers your calls 24/7, replies to general questions such as opening hours and location, and saves each caller’s name, number and request in your CRM so your team can call back and book.

How much does the AI receptionist cost?

Plans start at $32 a month on a yearly plan ($40 month to month) for 100 AI call minutes, and go up to $330 a month for 1,200 minutes. Every plan includes your own US phone number, zentroCRM, the WhatsApp chatbot, online booking, and quotes and invoices. Extra minutes cost $0.25 each. You can try it first with a 60-day free trial: 60 minutes, no card needed. See the plans.

Stop Missing Patient Calls

Try the AI receptionist for dental office and clinic teams free for 60 days. No card needed.