- For plumbers and HVAC
AI Receptionist for Plumbers and HVAC That Answers When Your Hands Are Full
You can’t answer the phone with a wrench in your hand. zentroStack is an AI receptionist for plumbers and HVAC companies: it answers every call 24/7, takes the caller’s details and the problem, and saves it in your CRM, so you call back knowing the job.
- 60-day free trial. No card needed.
- Leaking pipe under the kitchen sink
- Wants a visit this week
- Saved as a lead in zentroCRM
Missed Calls Cost Plumbing and HVAC Jobs
Calls come in while you are under a sink, in a loft or driving to the next job. A homeowner with a leak or an air conditioner that has stopped working calls, gets voicemail and may ring the next company on the list. In a cold snap or a heatwave, the calls stack up faster than anyone can answer them.
An AI receptionist for plumbers picks up those calls straight away, takes the details and saves the lead, so the job stays with you.
The Calls Plumbers and HVAC Companies Get
Most calls to a plumbing or HVAC company fall into a handful of types. Here is what the AI receptionist for plumbers does with each one.
What the AI says comes from the knowledge base you write: your services, areas, hours and call-out charges. If a question is not covered, it takes the caller’s details instead of guessing.
What the AI Does With a Plumbing or HVAC Call
Answers every call 24/7
The AI picks up day and night, weekends too, even when every engineer is on a job.
Takes the job details
It takes the caller's name, number and what is wrong, so you know the job before you call back.
Saves every lead
Each call is saved in zentroCRM with a written transcript, so no enquiry gets lost in a call log.
Replies on WhatsApp and Instagram
zentroMSG answers WhatsApp, Instagram and Messenger messages and can send your booking link.
Online booking for visits
Customers pick a free slot on your booking page for a quote visit. A booked slot disappears, so visits never clash.
Quotes and staged payments
Send the quote, get it signed online, invoice in full or in instalments and let reminders chase payment.
What Is an AI Receptionist for Plumbers and HVAC Companies?
An AI receptionist for plumbers and HVAC companies is software that answers your phone with a natural voice, replies to common questions from your business information, takes the caller’s details and passes the lead to you. It keeps working while you are on a job, after hours and at weekends.
Why does a plumbing company need a CRM too?
A CRM for plumbing companies keeps every enquiry, quote and customer in one place, so you can see who asked for a quote, who booked a visit and who still needs a call back. zentroStack puts the AI receptionist and the CRM in one account, together with WhatsApp Business messages, so a call and the customer record are never in two places.
Set Up Your AI Receptionist for Plumbers Around Your Service Area
Tell the AI about your services
Add your services, the areas you cover and your hours to the knowledge base. The AI answers from it.
Get your number
Every plan includes your own US phone number. You can also forward your current line to it.
Call back knowing the job
Every call lands in your CRM with the details. Send the quote or your booking link in a few clicks.
A Burst Pipe at 9pm: AI Receptionist vs Voicemail
Need
Voicemail
zentroStack
A call while you are on a job
Caller leaves a message, or hangs up
The AI answers and takes the details
Job details
Whatever the caller says in the message
Name, number and problem saved with a transcript
After-hours calls
Wait until the morning
Answered 24/7 and saved as a lead
Booking a visit
You call back to agree a time
Customer picks a slot on your booking page
AI Receptionist Pricing for Plumbers and HVAC Companies
Every plan includes the AI receptionist, your own US phone number, zentroCRM, the WhatsApp chatbot, online booking, and quotes and invoices. Start free for 60 days, then pick the minutes you need.
Free
Try it on your own number before you choose a plan.
for 60 days · no card needed
- 60 AI call minutes
- Your own US phone number
- zentroCRM: up to 3 users
- 1,000 contacts
- WhatsApp chatbot, booking and invoices
Lite
For a light flow of calls.
$40 per month, billed $384 a year
- 100 AI call minutes a month
- Your own US phone number
- zentroCRM: up to 3 users
- 500 contacts
- WhatsApp chatbot, booking and invoices
Plus
For steady calls every day.
$63 per month, billed $600 a year
- 150 AI call minutes a month
- Your own US phone number
- zentroCRM: up to 3 users
- 500 contacts
- WhatsApp chatbot, booking and invoices
Prime
For a busy phone line.
$119 per month, billed $1,140 a year
- 300 AI call minutes a month
- Your own US phone number
- zentroCRM: up to 10 users
- 2,500 contacts
- WhatsApp chatbot, booking and invoices
Elite
For high call volume.
$225 per month, billed $2,160 a year
- 600 AI call minutes a month
- Your own US phone number
- zentroCRM: up to 25 users
- 10,000 contacts
- WhatsApp chatbot, booking and invoices
Max
For the busiest phone lines.
$413 per month, billed $3,960 a year
- 1,200 AI call minutes a month
- Your own US phone number
- zentroCRM: unlimited users
- Unlimited contacts
- WhatsApp chatbot, booking and invoices
Free
Try it on your own number before you choose a plan.
for 60 days · no card needed
- 60 AI call minutes
- Your own US phone number
- zentroCRM: up to 3 users
- 1,000 contacts
- WhatsApp chatbot, booking and invoices
Lite
For a light flow of calls.
per month, billed monthly · 100 minutes
- 100 AI call minutes a month
- Your own US phone number
- zentroCRM: up to 3 users
- 500 contacts
- WhatsApp chatbot, booking and invoices
Plus
For steady calls every day.
per month, billed monthly · 150 minutes
- 150 AI call minutes a month
- Your own US phone number
- zentroCRM: up to 3 users
- 500 contacts
- WhatsApp chatbot, booking and invoices
Prime
For a busy phone line.
per month, billed monthly · 300 minutes
- 300 AI call minutes a month
- Your own US phone number
- zentroCRM: up to 10 users
- 2,500 contacts
- WhatsApp chatbot, booking and invoices
Elite
For high call volume.
per month, billed monthly · 600 minutes
- 600 AI call minutes a month
- Your own US phone number
- zentroCRM: up to 25 users
- 10,000 contacts
- WhatsApp chatbot, booking and invoices
Max
For the busiest phone lines.
per month, billed monthly · 1,200 minutes
- 1,200 AI call minutes a month
- Your own US phone number
- zentroCRM: unlimited users
- Unlimited contacts
- WhatsApp chatbot, booking and invoices
- 60-day free trial
- No card needed
- AI voice included
- Prices in US dollars
Each call is rounded up to the next minute. Extra minutes on monthly plans cost $0.25 each. The free trial stops at 60 minutes or after 60 days. Not sure which plan? Talk to us.
Example Call: No Hot Water on a Friday Night
This is an example of how a call can go, written to show the steps. It is not a recording of a real customer.
AI: Thanks for calling Smith Plumbing and Heating. How can I help?
Caller: Our water heater stopped working. There’s no hot water at all.
AI: Sorry to hear that. Can I take your name and the best number to call you back on?
Caller: Dana, 555 0134.
AI: Thanks, Dana. What’s the address, and do you know roughly how old the water heater is?
Caller: 14 Oak Street. It’s about ten years old.
AI: Got it. I’ve passed this to the team and they’ll call you back. You can also see our call-out charge and book a visit on our website.
The call is saved in zentroCRM as a new lead with the name, number, address and full transcript. On Monday morning you open it, call Dana back, agree a visit and send the quote from the same record. After the job, the invoice goes out from there too, and card payments go to your own Stripe account.
HVAC calls go the same way: a heat pump that has stopped, a furnace that won’t light, or a request for a service visit before winter.
When a Plumbing Business Needs More Than zentroStack
zentroStack is not a dispatch tool. If you need emergency dispatch, technician GPS tracking, route planning or parts stock control, a field-service platform such as Jobber or ServiceTitan may suit you better.
The AI takes urgent calls as leads and answers common questions, but it does not send an engineer out or book the visit during the call yet. Customers book through your booking page, which you or the WhatsApp chatbot can send them. Phone numbers are US numbers.
The Apps Behind It
The AI receptionist for plumbers and HVAC companies is zentroVoice. It works with the rest of zentroStack in the same account:
Questions Plumbers and HVAC Owners Ask
What does an AI receptionist for plumbers do?
It answers your calls 24/7, replies to common questions from your business information and saves each caller’s name, number and problem as a lead in your CRM, so you can call back ready to quote.
How much does the AI receptionist cost?
Plans start at $32 a month on a yearly plan ($40 month to month) for 100 AI call minutes, and go up to $330 a month for 1,200 minutes. Every plan includes your own US phone number, zentroCRM, the WhatsApp chatbot, online booking, and quotes and invoices. Extra minutes cost $0.25 each. You can try it first with a 60-day free trial: 60 minutes, no card needed. See the plans.
Can it handle emergency calls?
It answers every call, including urgent ones at night, and saves the caller’s details and problem as a lead. It does not dispatch an engineer, so you still decide who goes out and when.
Does it work for HVAC companies too?
Yes. HVAC companies get the same kind of calls about repairs, installs and servicing, and the AI handles them the same way.
Can it answer questions about my prices and areas?
Yes, from what you add to the knowledge base, such as your services, call-out charges and the areas you cover. When it is not sure, it takes the caller’s details so your team can reply.
Can the AI book visits during the call?
Not yet. The AI takes the caller’s name, number and problem and saves them as a lead. Customers book a time on your booking page, which you or the WhatsApp chatbot can send them.
Do I need a card to start?
No. The 60-day free trial needs no card. It includes the CRM, your own US number and 60 AI call minutes.
What should the AI tell someone with a burst pipe?
Whatever you put in your knowledge base. Many plumbers add a line telling callers where to find the main shut-off valve, and the AI reads that out, then takes the caller’s details for you.
What if a caller says they smell gas?
Add your own safety instruction to the knowledge base, such as telling the caller to leave the building and call the gas company’s emergency line or 911. The AI is not an emergency service and does not send anyone out.
Can it take calls for my HVAC servicing and maintenance plans?
Yes. It takes the caller’s details and what they need, such as a yearly service, and saves them in your CRM so you can book the visit.
Can I use my existing business number?
Yes. You get your own US number with every plan, and you can forward your current line to it, for example only when you don’t pick up.
Stop Missing Plumbing and HVAC Calls
Try the AI receptionist for plumbers and HVAC companies free for 60 days. No card needed.